Lowe's Home Improvement

Contacts

Price level:
Inexpensive

Address:
907 Avenida Pico, San Clemente, CA 92673
Get directions

Website:
lowes.com

Phone number:
+1 949-369-4644

Categories:
Establishment   Home goods store   Hardware store   Furniture store  

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Reviews about Lowe's Home Improvement

• Brett Robbins

  Mar, 15 2018
  ★ ☆ ☆ ☆ ☆
  I should have listened to my gut when it came to purchasing a large amount of tile for my remodel. My gut said don't go to a big box store, insread go to a specialized flooring store like floor and decor. Didn't listen to my gut and went with Lowes. One flooring associate said he couldn't do a special order for me to get the same dye lot but that I had to get it from the nearest lowes that had the amount I needed even though the dye lot wouldn't be the same. Another flooring associate said I could so we did, then the problems begin. My tile never arrived even close to expected time, we couldn't track it because it was coming by train. She said this never happens. Repeatedly I would try to contact flooring by phone and never once out of many tries did anyone e answer, the call would just route back to front desk. I now have escalated my issue to assistant manager. He said Lowes delivery will call you on Wednesday night 02/14/18 to give me a 2 hour window for Thursday delivery. Never got a call. A flooring associate called me to tell me that only one pallet came in but doesn't know where the second one is. Her response again to me was that this has never happened before. Somehow I can't believe that all that has never happened before has happened to me. Still no tile and no resolution. I would never do a special order from Lowes ever again. If they don't have there don't buy it. They have now delayed my project and have to try and reschedule my installers. I could use many words to express my feelings right now but those words would not be appropriate to post.

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